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Migration & Health

About the project

The “Patient Satisfaction Survey Among Syrian Refugees in Turkey” aims to assess patient satisfaction levels among Syrian patients who receives medical treatment in Refugee Health Centers in Turkey and factor correlated with their overall health care satisfaction and to assess some other related parameters. This study was initiated to gather evidence and beneficiary insights concerning received services and expectations, thus enhancing the efficacy of the humanitarian response

Types of Services Provided

Our task encompassed evaluating patients’ satisfaction and experience with services offered in Turkish RHCs. We delved into the factors affecting their satisfaction, including socio-demographics, geographic location, and RHC characteristics. Furthermore, we pinpointed avenues for enhancing care quality based on patient satisfaction and different aspects of their experience.

We collaborate closely with World Health Organization (WHO) and Ministry of Health (MoH) to design the project not only effectively but also aligned with the goals and objectives. Our expert team takes into account the project’s scope, target population, and desired outcomes to craft a well-defined plan that serves as the project’s roadmap.

The study employed a cross-sectional survey design, focusing on patients attending MHCs containing over 10 refugee health units, situated in 16 Turkish provinces. The selection of provinces was based on the volume of patient consultations, ensuring a representative sampling of MHC service users. The study utilized a proportional stratified sampling method, determining the necessary sample size according to patient consultations in each province from 2015 until March 2019. The questionnaire was carefully constructed, addressing health facility accessibility, overall satisfaction with healthcare, health worker-patient relationships, and factors such as distance, physical barriers, waiting time, and costs. 

Prior to data collection, interviewers underwent training from WHO, the Ministry of Health, and Tandans Data Science Consulting. The data was collected in Arabic, as all interviewers were fluent in Arabic. The survey has been transferred in 3 languages (TR/EN/AR) and conducted using KoBo software on tablets and conducted between December 2019 and January 2020. Descriptive analyses were conducted to describe the distribution of sociodemographic characteristics and other study variables. Data analysis was performed using IBM SPSS Statistics version 25.

The findings were then organized into a comprehensive report that effectively communicated the assessment outcomes. Clear visual representations, including charts and graphs, were employed to enhance the report’s clarity and impact.

Collected Data


with Syrian Patients


Adana, Ankara, Bursa, Gaziantep, Hatay, İstanbul, İzmir, Kahramanmaraş, Kayseri, Kilis, Konya, Malatya, Mardin, Mersin, Osmaniye, Şanlıurfa

Refugee Health Centers


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